Design Thinking and Employee Experience: Tactics and Tools
You Can Use To Optimize Your Solutions
Facilitated by Spencer Goracke, Quatum Workplace
Members should leave with a high-level understanding of the five phases of Design Thinking and how this process can help produce solutions that elevate the employee experience. Members should also leave with applicable tactics from first two phases of Design Thinking (Empathize & Define) that can be used on any of their next projects.
The key to almost all of my professional and business successes I have had in the past can be tied back to one thing: customer/employee empathy. Over the course of my career I have helped launch businesses in the food industry, worked in corporate retail, recruited and placed medical professionals in jobs around the country, and coached organizations on how to improve employee engagement and performance, to name a few. In each of these situations, I have encountered an endless number of experts, books, and resources that have touted a “best way” of doing things. The problem with the “best way” is that it always depends on who you’re creating a solution for. This is the reason that in each of my professional endeavors, I have led efforts to better incorporate the voice of the people who are having solutions designed for them. The Design Thinking process has been an excellent example for the people I’ve worked with to picture how they can take the solutions they’re currently applying to the next level.
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